Support for Vacation Rush: Offline Puzzles

When reporting a problem, include:

• What you were trying to do.
• What happened instead.
• Your device model, if known.
• Your Android version, if known.
• The app version, if visible on your device.
• The level number or screen where the issue happened.
• Whether the issue repeats after closing and reopening the app.
• A screenshot or screen recording if you are comfortable sharing one.

• Close and reopen the app.
• Check whether a newer testing version is available in Google Play.
• Confirm your device has enough free storage for local app progress.
• If progress looks out of date, avoid clearing app storage unless you are comfortable resetting local progress.
• If the issue is level-specific, include the level number in your message.

Vacation Rush is currently moving through Android release testing. If you are using a tester build, note whether the issue happened after installing, updating, starting a level, completing a level, or reopening the app.

Do not email passwords, private account details, payment information, or sensitive screenshots unless you are comfortable sharing them for support. Vacation Rush does not require a player account for the current release.

We aim to respond as soon as practical, but response time is not guaranteed during early testing.